Refund & Return Policy
Service Charge Notice: All orders include a 100 ETB service charge which is non-refundable.
📅 Return Window
You may return most new, unopened items within 7 days of delivery for a full refund. Items must be in their original condition and packaging.
✅ Eligible Items for Return
- Defective or damaged products
- Wrong items delivered
- Products not matching description
- Unopened items in original packaging
❌ Non-Returnable Items
- Opened personal care items
- Perishable goods
- Custom or personalized items
- Items marked as final sale
🔄 Refund Process
Return Item
→
Inspection
→
Approval
→
Refund
Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.
Note: The 100 ETB service charge is non-refundable and will be deducted from your refund amount.
📞 How to Initiate a Return
Contact our customer service team with your order number and reason for return. We will provide you with return instructions and shipping details.
📬 Contact Us
For any questions about our refund policy, please contact us at:
- Email: support@michugebeya.com
- Phone: +251-XXX-XXXX